This job has expired, please see additional jobs below
Senior Customer Relationship Specialist
Prudential Securities
Plymouth, MN, United States
Job Details - this job has expired, please see similar jobs below
Description
A positive attitude, desire to learn, and a passion to help people go a long way in starting a successful career at Prudential. As a Customer Relationship Specialist, you are part of an elite team of experts responsible for providing an exceptional experience to Prudential’s customers and distribution partners. And while assisting those customers with their unique financial needs, you will receive a comprehensive introduction to the financial industry through an extensive training program that allows associates to develop technical expertise, process knowledge and a solid foundation of Prudential’s life insurance products.
This position is a great step into a corporate career with a Fortune 100 company. This role has been designed to include ongoing opportunities to collaborate in group training, call coaching, mentoring and personal development. The professional skills you receive will prepare you to explore opportunities in all areas of the organization such as Coaching & Training, Team Leadership, Underwriting, Marketing and Sales & Distribution.
Qualifications for this position include:
• Previous sales or customer service experience
• Excellent verbal and written skills and a strong commitment to providing exceptional customer service.
• Outstanding active listening skills and the ability to engage customers to determine their unique financial needs and preferences.
• Proficient PC skills with ability to multi-task between computer applications.
We also prefer, but do not require:
• Knowledge of life insurance products, or other experience in the Financial Industry.
• Previous call center experience.
• A college degree.
• FINRA registration for Securities Industry Essentials exam (SIE), Series 6 & 63 (Variable) and Minnesota Life and Variable license.
Note: Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they’re an internal applicant.
Prudential offers an extensive training program, which includes:
• Paid training (Both classroom and online) for your FINRA SIE, Series 6 & 63 registrations and 51 state insurance licensing. All registration fees and materials paid by Prudential.
• 12-week paid training on Prudential’s life insurance products, systems and procedures.
• Continuing education credentials paid by Prudential.
• Ongoing coaching and career development including individual and group coaching sessions, opportunities to participate in mentorship programs, and paid personal development time each year.
Hours:
• The hours of operation for the Customer Value Center are 8:00am to 8:00pm EST. Upon completion of training, hours may be anywhere during these hours, depending on business need.
• Upon completion of training, Prudential offers many flexible work arrangements including compressed work week (four 10-hour workdays) and work from home opportunities.
Benefits & Training
Prudential offers a generous benefits package including:
• Competitive salary with opportunity for an annual bonus based on performance.
• Outstanding advancement potential, beginning with tiered promotional opportunities.
• Tuition reimbursement.
• A comprehensive health care plan, available on start date.
• The opportunity to participate in company sponsored retirement savings plans (401k) and a company funded pension plan.
• Generous paid time off – vacation, holidays and personal days.