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Customer Engagement Risk Analyst
Dun & Bradstreet
Short Hills, NJ, United States
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Why We Work at Dun & Bradstreet
We are at a transformational moment in our company journey - and we’re so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet’s Data Cloud and Live Business Identity, and we’re wildly passionate and committed to this purpose. So, if you’re looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!
Dun & Bradstreet is responsible for collecting and analyzing the data of 285 million commercial entities and 100 million associated contacts. We offer the world's most comprehensive commercial data source, and our data drives critical everyday business decisions. The trust and confidence our customers have in the protection and integrity of that data is critical to our success.
Our Global Security and Risk team is responsible for securing the technologies, applications and data that millions of our customers rely on each and every day. We are building a best-in-class team of security experts with a relentless focus on results, creativity in solving business challenges, a passion to develop their own careers and further their knowledge in security, and can work closely with our business units, technology teams and customers. In working with us – you’ll help to continuously improve the program, implement leading new technologies, and be part of our company transformation.
Responsibilities, Functions and Duties:
• The trust our customers and partners put in our systems and data is critical to our success. We are looking for a strong professional who can help execute our Customer Engagement Risk Program. The Customer engagement process is designed to enable the effective management of customer requests for information (RFI) and audits, and to consistently monitor customer engagement needs, findings and resolution. The Customer Engagement Analyst is responsible for supporting the strategic relationship with key DNB business management and executives as assigned. This role will be a direct report to the IT Security Leader for GRC. This role will be responsible for performing the following key activities:
Partnership with Other Teams:
• Under general direction, ensure customer audit questionnaires are completed within approved SLAs and required evidence is gathered to satisfy customer engagement audit requests.
• Work collaboratively with team members across the organization to ensure their processes meet security compliance requirements.
• Relays in depth knowledge of security policy and standards
Individual Contributor Activities:
• Develop and implement a formal tracking mechanism to capture customer engagement findings and follow up on remediation activities
• Support the Third-Party Risk program by analyzing responses to third party assessment questionnaires and reviewing supporting documentation (SOC reports, etc.) received from vendors to identify and evaluate the risks in establishing or continuing operations with them.
• Reviews existing IT compliance controls for regulatory updates and performs necessary gap analysis
• Develops, documents, evaluate, tracks and improves Information Technology (IT) Compliance controls with emphasis on information security
• Makes decisions on the adequacy and reliability of controls; Works with appropriate teams on remediation based on severity of risk associated with control deficiencies.
• Prepares and presents reports as necessary.
• Provide support and input to ensure security requirements are included in legal reviews and contracts
Measurement
• Collects and collates data in support of GRC metrics, including status, issues, milestones, and key performance indicators (KPIs) to measure the program’s effectiveness
Qualifications / Requirements:
• We strongly value creativity, out-of-the-box thinking, and problem solving
• Working experience of Information Security and information security frameworks (NIST, ISO, BITS, etc.), insurance or financial services industries, auditing and/or IT auditing (SOC)
• Ability to self-organize, prioritize activities independently, create documentation and reporting
• Manages time and uncertainty well – able to navigate corporate environments and drive projects with good enough, but imperfect or incomplete, information
• Strong written and oral communication skills with the ability to explain technical ideas to non-technical individuals at any level
• Experience in process improvements and ability to drive results across multi-disciplinary teams
• Ability to work in fast-paced sales environment
Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to TalentAcquisitionTeam@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.
Please note that all Dun & Bradstreet job postings can be found at https://dnb.wd1.myworkdayjobs.com/Careers and all communication from Dun & Bradstreet will come from an email address ending in @dnb.com.