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Servicing Director
Freedom Mortgage
Fishers, IN, United States
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Responsible for reviewing, researching, and deciphering regulatory and compliance material to translate for Servicing Management and Change Analysts. Leads frequent meetings with Change Committee personnel (consisting of senior and middle servicing management, compliance, and legal) to discuss change interpretation, implementation and procedural changes due to regulation impact with strict timelines. Primary point of contact for Servicing with Legal / Servicing Compliance and Risk regarding regulatory change. Responsible for maintaining Compliance reference matrices such as fee charts, state specific regulatory matrices, etc.
Essential Job Functions:
• Review all Mortgage Servicing related Regulatory changes and updates with required knowledge of applicable federal, state, local, and company-specific regulations, policies and guidelines affecting business practices to determine if these changes impact the servicing business areas and makes needed recommendations.
• Translate agency and regulatory technical material and concepts into verbal and written communications for Freedom Management in various departments.
• Assess the change, determine the impacts, and Leads frequent meetings with Change Committee personnel (consisting of senior and middle servicing management, compliance, and legal) to discuss change interpretation, implementation and procedural changes due to regulation impact with strict timelines.
• Develop and execute communication plans and leadership messaging to properly prepare target audiences for upcoming changes and ensure the success of the initiatives.
• Design and facilitate meetings or focus groups as appropriate.
• Maintain procedure library with respect to all Servicing changes.
• Communicate changes to all affected and responsible parties within Servicing.
• Assist all areas with any questions, concerns, or problems with regards to specific changes or the change process.
• Ability to organize and manage multiple projects and timelines.
Other Related Duties:
• Performs other related duties as assigned.