This job has expired, please see additional jobs below
Treasury Management Customer Service Representative
BankUnited
Miami Lakes, FL, United States
Job Details - this job has expired, please see similar jobs below
Job Description
SUMMARY: The TM Customer Service Representative is responsible for servicing incoming calls at an expert level for Treasury Management clients. While handling mostly Level I calls for TM clients, this position also includes the handling of more complex calls / problems that may not fall within the familiarity of the Bank's Client Care Center.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties and special projects may be assigned. Levels of Authority and Decision Making are indicated as follows:
• Represents Treasury Management appropriately including being prompt and accurate with all responses and following up when necessary with the correct responses.
• Takes full ownership of any unresolved problems, until a proper handoff or resolution occurs.
• Escalates to Level II and Level III as appropriate, communicating within the Treasury Management Division.
• Ensures that Treasury Management clients receive an exceptional level of service creating the ultimate client experience.
• Works, when necessary, with other divisions within BankUnited for any calls misdirected to the TM support line.
• Assists with clerical and other department tasks as needed.
• Reviews customer emails and writes timely and professional responses to their questions or routes them to the appropriate divisions as needed.
SUPERVISORY RESPONSIBILITIES:N/A
QUALIFICATIONS/COMPETENCIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: A high school diploma (or the equivalent) and 3+ years of Call Center experience including at least 2 years of Commercial products. College Degree preferred but not required. Knowledge of Treasury Management's core products is a requirement. The applicant is expected to possess BankUnited products experience. Bilingual candidates preferred but not required.