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Customer Service Specialist
Mitsubishi UFJ Financial Group
Arlington, TX, United States
Job Details - this job has expired, please see similar jobs below
Job Summary:
Under general supervision, provide consumer and real estate loan account information, respond to customer inquiries via telephone and written correspondence. Research and resolve simple customer problems and assist other loan servicing units as needed. Ensure compliance with federal, state, and investor agreements, and any Bank policies and procedures as pertaining to the servicing of real estate and consumer loans.
Major Responsibilities:
• Evaluate and respond to all customer and Bank personnel inquiries via telephone and written correspondence.
• Maintain on-line information in response to customer needs, to include coupon ordering, name and address changes, history and amortization requests, and other miscellaneous requests as needed.
• Prepare forms, pre-written business letters, short memos, reports, documents and instruments.
• Distribute and file forms, correspondence, instruments, daily mail and systems reports.
• Operate PC and / or mainframe terminal, microfiche and standard office equipment.
• Analyze and resolve payment inquiries / problems, research title, escrow and year-end documents.
• Inform customers of consumer and real estate product lines, answer questions on such items, and make referrals to loan production offices.
• May assist other loan servicing units as needed.
Qualifications
Additional Information:
Typically requires a high school diploma or G.E.D.