This job has expired, please see additional jobs below
Retention Specialist
AAA Mid-Atlantic Inc
Trenton, NJ, United States
Job Details - this job has expired, please see similar jobs below
Do you have…
• A commitment to providing exceptional service?
• Professional expertise and a passion for what you do?
• A high level of integrity?
• An ability to work independently and collaboratively as a team member?
• Creative thinking and problem-solving skills?
• Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.
The primary duties of the Membership Retention Specialist are:
• Communicate the membership value and helps Members identify benefits that match their needs. Specifically a specialist in this position:
• Deploys deep product knowledge, problem solving, selling and customer service skills to differentiate AAA from its competitors and communicate the full value of the membership and AAA brand.
• Provides courteous and professional counseling in responding to Member inquiries concerning membership benefits and services, including Financial Services, Driving School, Roadside Assistance, Travel Services, Insurance and other member services.
• Operate automatic call distribution (ACD) telephone set and PC running Windows-based and Internet applications.
• Accurately gather, document and respond to members’ needs using sound business judgment based upon club business rules and policies and match those needs to appropriate and relevant AAA products and services.
• Contact members by phone or email upon non-renewal in an attempt to renew membership coverage.
• Handles the more complex calls by defusing frustrated or upset callers and can tailor the conversation and membership benefits discussion to each individual caller.
Minimum Qualifications:
• Ability to respond to customer inquiries and interact with individuals at a level normally acquired through the completion of a high school degree or equivalent and two (2) to five (5) years of customer sales and service experience.
• Previous inside sales skills that focus on customer care are desirable.
• Maintains exceptional attendance and punctuality. This position is emergency personnel. Has the ability to work overtime and/or holiday as necessitated by business need and/or weather conditions. Has the ability to work remotely if needed.
• Effective analytical and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interactions (inbound, outbound and written) with others.
• Is able to be licensed for membership sales as required.
• Completion MCC Champion training /certification for new hire assistance; required to attain with 6 months of hire date.
• Completion of Business Writing course; required to attain within 6 months of hire date.
Schedule:
• Start date: February 11, 2019
• Paid training will be M-F 9a-4p for approximately the first 4 (four) weeks
• Part Time schedule after training will consists of 4 negotiated shifts either M-F 2p-8p or Sat 11a-5p.
What AAA provides you:
• A Competitive Salary of $15.00
• 8% shift differential added if schedule has 80% or more time working after 3pm
• Monthly Incentive Plan based off of your individual performance
• Paid Time Off accrued during the first year
• Volunteer Time Off
• Community Involvement
• Tuition Reimbursement
• Free AAA Premier Membership
• Career Development
• 401(k) plan with a company match
AAA’s Shared Values:
Teamwork
• Collaborate to deliver exceptional value
• Foster cooperation, have fun, and encourage and reward achievements.
Respect
• Treat everyone as they wish to be treated
• Value diversity by listening to and embracing all viewpoints
Integrity
• Make ethical decisions and do what you say you’re going to do
• Serve as a AAA brand ambassador
Quality
• Strive to do it right the first time- every time
• Take pride in your work and know quality is not an act; it’s a habit
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)