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Vice President, Third Party Program Management Operations Lead
Morgan Stanley
Baltimore, MD, United States
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Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethics. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
About Third Party Program Management
The Third Party Program Management (TPPM) group is a dedicated first line of defense function within Reengineering & Expense Management (REM) and the Finance division, established to more effectively manage risks associated with Morgan Stanley's use of internal and external Third Parties to provide goods and services. TPPM is part of REM alongside Accounts Payable and Firmwide Sourcing.
TPPM's key objectives are:
• Enable a firm-wide Third Party Risk Management (TPRM) program
• Implement a firm-wide TPRM strategy, processes and tools
• Execute due diligence and ongoing monitoring
• Implement clear, consistent information and reporting to identify, measure, monitor and manage firm-wide risks
• Maintain compliance with regulatory requirements
Responsibilities
The TPPM Operations Lead in Baltimore will be responsible for oversight and management of the TPPM operations support staff team responsible for assisting Business Units (BUs) in onboarding, ongoing monitoring and exiting from relationships with external Third Parties. The team will ensure timely processing of risk assessments, risk acceptances, and ongoing monitoring of program compliance. The candidate will be responsible for liaising with other regional and functional TPPM leads to ensure that all tasks are performed consistently in accordance with the Firm's Third Party Risk Management Framework and support ongoing improvement to processes and tools.
Specific responsibilities include:
• Manage a team of support staff, providing oversight and quality assurance over their work
• Work with risk assessment groups and subject matter experts as required to ensure SLAs are being met and work completed in a timely manner
• Provide L2 challenge to owners of Third Party service relationships to ensure data quality and integrity in the Firm?s Third Party Management system
• Support and train staff, users on strategic third party initiatives and changes as appropriate
• Review and provide feedback to desk procedures for executing processes as set out by Regulatory Governance, Processes and Concentration Risk team
• Ensure the desk procedures are current and executed and carried out by team in line with the Firm's Third Party Risk Management Framework, policies and standards, in a timely manner
• Liaise with other TPPM Operations Leads on interpretation and application of policies and standards
• Monitor and provide oversight to ensure issues are identified and resolved quickly by the team, and where necessary escalated to the Global Head of TPPM Operations for resolution
• Oversee the process of design and production of metrics and reports designed to assess, escalate and manage risks
• Review and provide feedback on changes to policies and procedures as part of regular review cycle; identify and implement process improvements by partnering with various TPPM stakeholders
• Partner with the TPPM Training Lead on creation and maintenance of training for the supported processes; identify training needs and deliver training to team members
• Suggest enhancements for any technology and tools supporting in scope processes
• Support execution of change and remediation programs led by TPPM as and when required
Qualifications
The successful candidate will have a strong experience in leading and managing teams providing business process support in global organizations. The successful candidate will have experience in Third Party Program Management and Outsourcing, with strong experience in managing and leading teams across territories.
More specifically, qualifications ought to include:
Required
• 5+ years of experience in global organizations, preferably in Banking and Financial Services
• Experience with vendor lifecycle and/or supplier management process, including knowledge of Third Party and outsourcing regulations, is a definitive advantage
• Excellent team management and leadership skills evidenced by a track record of success in leading engagements or other problem-solving initiatives requiring coordination of cross-functional team members with varied backgrounds and skills
• Excellent command of English language
Desired
• Excellent communication and presentation skills and proven ability to effectively interact with team members, clients, and peers, earning their trust and establishing credibility
• Excellent written skills and experience setting achievable and specific objectives in a clear and concise way
• Ability to discern where to place efforts/actions to add the greatest value and maximum impact
• High energy level, intelligence, maturity and unquestionable integrity with a team orientation
• Ability to work independently as well as in a team and under pressure to meet tight deadlines
• Proficient with Microsoft Office tools - Excel, Word, PowerPoint
• Bachelor's degree with graduate degree preferred