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Senior Business Analyst
Freedom Mortgage
Philadelphia, PA, United States
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The Senior Business Analyst formulates and defines process and reporting scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Provides analysis of business and user needs, documents requirements, and revises existing logic as necessary. Participates in process and systems analysis and considers the business implications of the application of technology to the current business environment.
Essential Job Functions:
• Familiarity with Mortgage Servicing with focus in the area of Escrow Administration.
• Practical use of the LoanServ Servicing System.
• Experience with issue resolution.
• Serves as Liaison between various groups: LoanServ/Sagent Technologies, Servicing Business team, Servicing IT and Freedom IT.
• Manages issue resolution. Captures system issues and reports problems to LoanServ/Sagent Technologies in a clear and concise manner. Manages tickets and observes existing Service Level Agreements (SLA’s).
• Manages intake of LoanServ/Sagent Technologies Script requests. Translates business requirements into a format easily understood by script development team.
• Defines and documents customer business functions and processes.
• Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
• Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and others in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance
• Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Conducts change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements.
• Participates in user acceptance testing and testing of new system functionality.
• Obtains detailed, in-depth and expert knowledge of the assigned business processes and creates requirement documents for development and testing.
• Consistently challenges the IT and business teams to improve all aspects of their processes.
Other Related Duties:
Performs other related duties as assigned.
Supervisory Responsibilities:
This position has no supervisory responsibilities.