This job has expired, please see additional jobs below
Operations Supervisor
Bank of Hawaii Corporation
Oahu, HI, United States
Job Details - this job has expired, please see similar jobs below
Description
A day in your life as a Commercial Banking Service and Support Operations Supervisor:
Under the direction of the Manager, this position is responsible for a team which performs client service and support functions within Commercial Banking Group. Plans, organizes, administers, participates in and leads the servicing activities of the assigned servicing teams. Designs, documents, and implements new methods and procedures as required, making daily operations more efficient. Directly manages the daily and functional activities within the Commercial Banking Service & Support unit. Assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
We’ll give you these important responsibilities…
• Acts as the direct liaison with Primary Relationship Officers, clients and other Bank of Hawaii units in the delivery of the day-to-day operational functions of the assigned Servicing Staff to meet the customers’ needs. These functions chiefly include a variety of simple to moderately difficult Commercial Loan and Deposit Account Transactions. Speaks directly with internal and external clients, completes and processes applicable forms/reports, and facilitates the approval process coordinating completion of these tasks. Maintains the desktop documentation/procedure binder and applies this knowledge when assisting with Operational reviews and service requests. Responsible for keeping staff (and customers as applicable) informed of current bank policies, procedures, federal laws and regulations as well as maintaining a comprehensive knowledge of all operational and servicing changes.
• Directly manages servicing staff, which performs specialized client servicing functions in a centralized environment. Responsible for the management of all the employees in the team including staffing, scheduling, compensation, performance management, training and development. Goal is to attract, retain, and motivate the team to achieve management business objectives and maintain a favorable employee relations climate. Responsible for the timely and effective management of forms and documents relevant to immediate staff. Facilitates meetings and training sessions.
• Plans, organizes, administers, participates in and leads the activities of the assigned Servicing Teams. Recommends the design, documents and implements new methods and procedures to make daily operations more efficient. Assists Manager with Division projects and programs and may represent Division on and in committees/meetings. Distributes/collects data/information for related projects and prepares reports and makes presentations as required. Communicates unit goals and objectives to staff. Monitors and reports on written or verbal service level standards. Implements and monitors procedures to meet audit and compliance requirements. Maintains the highest level of client service. Keeps abreast of all bank products and services, and uses this knowledge to identify cross-selling and process improvement opportunities.
• Oversees and supports department and Division servicing activities and efforts to resolve moderately difficult client problems and issues. Applies a working knowledge of and establishes relationships with other departments in order to achieve optimal client service. Assists the Manager with functional oversight for all Commercial Banking Group Service Representatives. Arranges for and/or provides coverage for Service Representatives to help ensure appropriate resources to meet overall customer needs.
Qualifications
…if you come to us with these qualifications…
Education:
• Bachelor’s degree from accredited institution or equivalent work experience.
Experience:
• Minimum 2 - 4 years of supervisory/lead/coaching experience; and 5 years of general bank, deposit, and cash management operations experience, preferably in commercial banking area or business banking or equivalent work experience.
• Loan operations experience preferred; and/or including 5 years of direct client service and routine problem resolution with low to moderate complex transactions, with some guidance from supervisor/manager.
Technical Skills:
• Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software.
• Knowledge of or ability to use Bank software and systems.
Other Job Qualifications:
• Excellent written and verbal communication skills.
• Must be results oriented, organized, analytical and detail oriented with critical thinking and decision-making abilities.
• Should always follow up and follow through.
• Able to manage a high volume of detailed work in a fast paced environment.
• Must be able to work effectively, efficiently and prioritize workload to meet deadlines.
• Should be a self-starter who works well with little supervision.
• Demonstrated effective and efficient team player with excellent interpersonal skills, who can also resolve problems independently.
• Must have excellent leadership and supervisory skills to facilitate team building, coaching and mentoring.
• Able to analyze complex situations quickly and recommend solutions and alternatives.
• Must demonstrate superior servicing skills.
• Able to work flexible hours including holidays, weekends and evenings as needed or assigned.
• Must be able to provide own transportation or to operate a vehicle with a valid driver’s license, and commute as required.
• Travels by air as required.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.