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TOS Specialist Non Key (ACH Operations) - Raleigh, NC
First Citizens Bank
Raleigh, NC, United States
Job Details - this job has expired, please see similar jobs below
• Responsible for the daily workflow and processing within the department.
• Ensure that all work has been completed and department deadlines are met.
• Make recommendations for improvements using knowledge of information systems, bank functions and the legal and regulatory environment.
• Analyze and recommend changes to systems and operational procedures that will improve the delivery of service to customers.
• Resolve any problems, issues or questions to ensure customer satisfaction and to maintain relationships with client banks.
• Comply with all federal, state and other governmental rules and regulations.
Note: This position can be filled as a level I or II depending on the selected candidate's skills and work experience.
Position Requirements:
Basic Qualifications:
High school diploma or GED with 1 year work experience.
Additional Requirements:
• Ability to communicate effectively in a professional manner.
• Ability to work under deadlines.
• Ability to provide quality customer service to associates and customers.
Other Preferred Qualifications:
• Strong decision-making, problem-solving and research skills.
• Ability to think creatively, analyze data, with attention to detail.
• Knowledge of mainframe applications.
• Experience with Microsoft Word.