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Senior Operations Specialist
Silicon Valley Bank
Tempe, AZ, United States
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Qualifications
• Ability to deliver on tight deadlines, managing competing priorities, handle high volumes, and support cross-functional teams
• Excellent written and verbal communication skills with ability to convey information
• Excellent client service skills
• Demonstrated ability to distill client issues, set client expectations and mitigate risk by effectively documenting client issues, identifying and escalating technical/operational/servicing issues to the appropriate business/vendor partner and closing the loop with our client is critical to this role.
• Proficient in Microsoft products (Outlook, Excel), presentation skills (WebEx), database applications, workflow platforms, is a plus.
• Able to independently research and solve simple to moderately complex scenarios
• Solid networking skills, strong ability to establish relationships with internal clients
• Strong attention to detail
• Analytical/Critical thinking with the awareness to know when to challenge or question
• Aptitude for following process and procedures
• High School Diploma or Equivalency PLUS
• 2-4 years of related professional experience (banking/financial services industry and customer service)
• 4-6 years of overall experience
• Bachelor’s Degree desired and may be considered as 1-2 years overall experience