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Auto Claims Representative
Ameriprise Financial
Fargo, ND, United States
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Job Description
This position is responsible for investigating automobile claims via recorded interviews, primarily by phone, of moderate to high complexity in a fast paced environment. In addition, this position determines the appropriate application of coverage, assessment and negotiation of liability, and claim payments within defined authority limits. The claims need to be processed in a manner consistent with State and Federal regulations as well as company procedures and policies.
Responsibilities
• Manage files through gathering of information through written or phone interactions, secure necessary documents (such as police reports, death certificates, medical information, property repair estimates, and witness statements) as needed to settle claim, and include proper documentation in the claims system.
• Adjust claim by evaluating and negotiating claims settlement utilizing investigative and negotiating skills with clients, claimants, attorneys and medical professionals.
• Determine reserves needed.
• Identify and research process/procedure gaps and develop action plans to close the gaps.
• Read and interpret reports to develop process improvement.
Required Qualifications
• 1-3 years of relevant experience.
• Ability to work having a high degree of accuracy; strong attention to detail. Negotiation and organization skills.
• Strong verbal and written communication skills. Interpersonal skills.