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Senior Manager
American Express
New York, NY, United States
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This is a unique opportunity for an experienced business relationship manager to manage an $8B portfolio that includes some of the largest Supermarket & Drug Store merchants in the National Client Group, Global Merchant and Network Services. As the primary Merchant Services contact, the Senior Manager will oversee the strategy and day-to-day management of 11 merchant relationships, including Kroger, Instacart, CVS, Southeastern Grocers and others. This position is for a professionally mature business leader and self-starter. A robust strategic background and the ability to manage and lead in a fast-paced environment is required. A candidate with an MBA is preferred.
• Develop and implement strategic account plants that grow Amex share, charge volume, revenue and client satisfaction.
• Grow Amex share and profitability through partnership constructs with merchants including co-marketing initiatives, cross-selling Amex capabilities, brand integration and operational efficiencies
• Take leadership role as consultant and industry expert in the Supermarket & Drug industry space
• Maintain operational excellence with focus on positive migration of NPS scores
• Manage contractual negotiation processes where/when appropriate
• Demonstrate strong project management skills and the ability to seamlessly multi-task, prioritize and act with a sense of urgency.
Qualifications
• Demonstrates professional maturity, relationship management experience, and proven ability to maintain and deepen relationships with internal and external customers
• Demonstrated ability to open doors and work through challenging hurdles to find resolution
• Demonstrates executive presence internally and externally, with the ability to lead senior level discussions with clients to influence decision-making and driving results
• Demonstrates a great sense of curiosity to generate ideas, problem-solve, and to identify new opportunities for business growth
• Works closely across Amex teams to ensure seamless integration with key partners in Membership Rewards, Merchant Services Marketing, Finance, Pricing, Risk, Operations, and Legal Counsel
• Proven consultative selling skills with a demonstrated ability to close deals and drive results on a timely basis
• Experience with negotiations, understanding the financials of card acceptance, industry economics, profitability levers, and communicating the value of Amex assets and channels
• Must be highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously, both autonomously and as part of a team
• Strong verbal, written, and analytic skills; ability to manage effectively upstream
• Previous retail and/or marketing knowledge and experience a plus
• Working knowledge of the Microsoft Office Suite, particularly Excel and Power Point
• Bachelor’s Degree required; MBA preferred
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.