This job has expired, please see additional jobs below
Training and Development Specialist
Manulife Financial
Portsmouth, NH, United States
Job Details - this job has expired, please see similar jobs below
Job Description:
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Description
Accountable for the development and delivery of skill based training for members of Enterprise Operations and IT with a focus on Variable Annuities and Fixed Products Administration. The Specialist will facilitate transactional and service skills training in person and through virtual classroom technology. Training and Development Specialists will draft training and training assessments based on business needs and skills gap analyses, and will create and maintain training documents and aids as required.
Individual Accountabilities:
• Facilitate learning to appropriate audiences, in a professional manner, in a variety of settings including classroom training, workshops, hands-on, E-learning, live video/Web-ex training, coaching and guided self-study.
• Regularly review and evaluate course delivery and material to ensure they meet client and learner needs and that standards of quality and effectiveness are maintained.
• Follow up with learners and stakeholders to measure program success and ensure learning transfer.
• Consult with internal clients to determine performance gaps, research possible learning interventions and recommend appropriate solutions.
• Design and develop effective learning solutions to meet diverse learner needs including seminars, workshops, self-study, procedural documentation, and job aids. Provide ongoing maintenance and development of all training materials including trainer guides, participant materials and evaluations.
• Collaborate with business partners to determine appropriate time and resource requirements and identify risks and dependencies. Once planning is completed, implement solution.
• Submit metrics and survey results for each class trained.
• Other duties as assigned
Job Requirements:
• Post secondary graduation or the equivalent work experience
• At least 2 years experience in a customer service environment, with at least 1 year experience in the insurance industry
• Excellent verbal and written communication skills
• Facilitation and presentation experience, comfortable presenting in front of large and small audiences
• Training design exposure/experience
• Knowledge of John Hancock Long Term Care processes and systems
• Self-starter who takes initiative
• Energized individual with an aptitude to learn
• Proven ability to establish and maintain good relationships with all levels of staff.
• Strong consulting/partnership skills
• Highly organized and detail oriented
• Ability to work independently and/or in a team setting
• Proficient and flexible in balancing multiple and changing priorities in a demanding, deadline driven environment
• Ability to work independently on several projects and keep all stakeholders informed
• Ability to influence and motivate project team members
• Proficient in MS Office software suite
• Experience or exposure to Project Management methodologies and applying these to work projects
• Familiarity with web based/e-learning training design and implementation
• Familiarity with Adult Education Learning principles
LI-JH-JHC
JOHN HANCOCK IS AN EQUAL OPPORTUNITY EMPLOYER - AA/F/M/D/V
If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.