This job has expired, please see additional jobs below
Program Manager, Learning and Development
Visa Inc.
Foster City, CA, United States
Job Details - this job has expired, please see similar jobs below
Company Description
Common Purpose, Uncommon Opportunity
. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.
We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Job Description
Based in Visa’s Foster City office, this Program Manager role will coordinate a variety of programs for the Visa Network Processing (NP) division, with a focus on internal training, documentation, mentoring and knowledge sharing programs.
Responsibilities:
Manage the Network Processing Training, Documentation, Mentoring and Knowledge Sharing programs
• Serve as a single point of contact for all training and documentation needs within Network Processing
• Develop and drive training strategy for the division by assessing needs through various assessment methods, such as surveys, focus groups, meeting with various functional leads
• Review existing training programs and materials, identify improvement opportunities. Work closely with the Visa University team to tailor training programs based on the needs of the division and implement solutions targeted to reduce the time it takes for new hires to come up to speed
• Responsible for liaising with divisional Subject Matter Experts and 3rd parties to create new training material.
• Manage learning path for new Network Processing employees in VU Digital Campus
• Review documentation and documentation repositories available within the division. Understand and analyze the existing processes to create and maintain the documentation. Identify improvement opportunities.
• Actively seek new approaches to training and documentation ensuring that the offerings would work for the diverse employee group within the division
• Leveraging the Visa Mentor program, establish Mentoring program within Network Processing
• Foster a culture of Knowledge Sharing within the division
• Mine metrics and feedback, provide reporting to team and managemen
Serve as the Network Processing’s primary liaison to Visa University (VU)
• Serve as Network Processing representative for Visa University matters
• Promote Visa University within the division
• Coordinate Network Processing participation in all VU initiatives, events and projects
• Work with Visa University to tailor training programs based on changing needs of the division
• Build and maintain the Network Processing College in the Visa University Digital Campus
• Build Network Processing content on Insite NP Navigator page
Qualifications
• Bachelors Degree (or equivalent) and 8+ years of program management or similar experience required, preferably in a global technology company.
• Experience in the learning and development space.
• Can-do attitude; must be proactive and solution-oriented, looking for ways to add value and assist the team.
• Demonstrated ability to multi-task, respond to needs quickly and efficiently and prioritize work with a strong attention to detail.
• Must be a self starter and able to work with limited supervision.
• Ability to effectively communicate and collaborate with a diverse range of people and job functions. Experience working with teams outside the US is a strong plus.
• Exercise excellent judgment in setting priorities and interacting with internal and external contacts.
• Demonstrated ability to anticipate the needs of the team.
• Ability to work well under pressure and respond to tight deadlines.
• Excellent interpersonal, verbal and written communication skills.
• Strong focus on customer service, team player mentality and ability to work collaboratively with others.
• Fully proficient on all Microsoft products including Excel, PowerPoint, Word and Outlook.
Additional Information
All your information will be kept confidential according to EEO guidelines.