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Loan Servicing Specialist
Citizens Bank
Johnston, RI, United States
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Description
The Loan Servicing Specialist role performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. The position requires the application of various procedures and knowledge of the business unit’s product(s) and application(s). The position requires routine decision making without consulting supervisor and the ability to prioritize.
Primary responsibilities include:
• Ownership of time sensitive customer account boarding and funds disbursement
• Solid compliance and regulatory knowledge of the Equity Product
• Adherence to schedule and department Service Level Agreements
Qualifications
Required Skills/Experience:
• Strong math skills
• Strong compliance/regulatory environment knowledge/skills
• Strong ability to multi-task & strong organizational skills
• Strong ability to communicate effectively verbally and written with all levels of colleagues
• Excellent customer service skills
• Strong product knowledge
• Advanced department specific system functionalities and specific mainframes
• Solid knowledge of MS Word
• Solid knowledge of MS Excel & Outlook
• Advanced knowledge of department computer applications and systems.
• Strong PC skills
• 2 - 3 years Operations experience, experience working in an operations environment preferably financial institution
Education, Certifications and/or Other Professional Credentials:
High School or Equivalent required, Associate Degree preferred