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Process Improvement Team Lead
AAA Mid-Atlantic Inc
Wilmington, DE, United States
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Do you have…
• A commitment to providing exceptional service?
• Professional expertise and a passion for what you do?
• A high level of integrity?
• An ability to work independently and collaboratively as a team member?
• Creative thinking and problem-solving skills?
• Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.
The Process Improvement Team Lead serves as a consultant to the Organization, leading cross functional teams in evaluating, planning, and implementing improvements to business processes and practices that may impact multiple lines of business, members, and/or associates. This role analyzes data and feedback from multiple inputs in order to map business processes to tangible, financial returns. In addition, the Team Lead facilitates change management aspects of project implementation to ensure successful implementation.
Our ideal candidate will have a demonstrated background in process improvement methodologies, and will have excellent communication skills, with the ability to interact with all levels of associates.
The primary duties of the Process Improvement, Team Lead are:
• Leads cross functional process improvement teams and Kaizen/Just Do It events. Leads team in the evaluation of existing business processes for the purpose of identifying and executing on improvement initiatives.
• Solves complex business issues to improve operational efficiency.
• Performs data gathering, process mapping, root cause analysis and performance trending in order to develop appropriate process improvement recommendations.
• Prioritizes and implements process change requirements based on the critical effort needs.
• Oversees process change implementation and testing, and reviews changes to ensure they will result in measurable organizational improvements.
• Determines fiscal impact of recommended efforts, measures impact, and recognizes/quantifies success.
• Updates and maintains documentation on process improvements and process performance.
• Facilitates process improvement discovery sessions, process mapping, and team and client data gathering meetings.
• May support the development of training and/or change management materials or activities to support new processes or procedures.
• Other duties as assigned.
Minimum Qualifications:
• Leads cross functional process improvement teams and Kaizen/Just Do It events. Leads team in the evaluation of existing business processes for the purpose of identifying and executing on improvement initiatives.
• Solves complex business issues to improve operational efficiency.
• Performs data gathering, process mapping, root cause analysis and performance trending in order to develop appropriate process improvement recommendations.
• Prioritizes and implements process change requirements based on the critical effort needs.
• Oversees process change implementation and testing, and reviews changes to ensure they will result in measurable organizational improvements.
• Determines fiscal impact of recommended efforts, measures impact, and recognizes/quantifies success.
• Updates and maintains documentation on process improvements and process performance.
• Facilitates process improvement discovery sessions, process mapping, and team and client data gathering meetings.
• May support the development of training and/or change management materials or activities to support new processes or procedures.
To the qualified candidate, we offer:
• A competitive salary, dependent on experience
• Eligibility for Annual Bonus Plan
• Comprehensive benefit package including, but not limited to: 3+ weeks of Paid Time Off during the first year, 401(k) plan with a company match of up to 7%, Health & Life Insurance, Tuition Reimbursement, and a complimentary AAA Membership.
• Excellent working environment with stability and growth opportunities
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)