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Loan Operations Processor
First Horizon National Corporation
Memphis, TN, United States
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Description
Position Overview:
The Loan Ops Processor Sr. position is one of the Sr. positions in our Lender Support group. This Lenderlink position would be responsible for analyzing and being involved in the solution to our more complex products and issues as it relates to the Consumer and Commercial Lending portfolios. The position would also offer training and support to the other members of Lender Support staff.
Essential Duties and Responsibilities:
• Analyzing questions or issues on Consumer and Commercial Loans products that are received through our Dashboard or by Phone Call to Lenderlink.
• Review Loan documentation for system accuracy
• Analyze Consumer and Commercial system data
• QC of our Keeper Versus Non Keeper docs. before Vault filing
• Help monitor and manage group SLA and compliance.
Requirements
Education and/or Work Experience Requirements:
• Has leadership ability
• Ability to communicate effectively with own team, other teams within the department, as well as line of business partners
• Ability to manage positive working relationships across the organization
• Ability to manage multiple issues in a timely manner
• Ability to work in a fast paced environment
• Ability to determine the root cause of an issue, when needed by analyzing data and / or documentation to ensure compliance with policies, procedures, and or regulatory and risk requirements all while meeting department service level agreements
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must have a minimum of 5 years of customer service experience
• Must have 5 years banking experience in either consumer or commercial lending operations or Equivalent Experience
Work schedule: Monday thru Friday 8:00am-5:00pm