This job has expired, please see additional jobs below
Guest Service Agent
Benchmark
Vero Beach, FL, United States
Job Details - this job has expired, please see similar jobs below
Job Description Summary:
Guest Service Agent assists with all guest inquiries, guests checking in and checking out.
The Ideal Candidate for this Position:
• An outgoing individual that is looking to grow with a fun, progressive company. This person is committed in providing the highest levels of service.
What You Will Be Doing:
• Interacts with all guests. The front desk agent will welcome our guest to the hotel and proceed with checking in the guest.
• They will ensure they collect the guest's information required for their stay along with explaining hotel policies and procedures in a professional manner.
• You will ensure that proper payment methods are collected along with recording any special requests from the guest.
• You will promote and sell special hotel programs.
• You will follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• You will be constantly interacting with resort staff in a professional manner, assisting other departments with necessary information.
• Engages with our guests upon check out (leaving) to ensure that that are satisfied with their service and assist in recovery efforts when needed.
• When there is down time, you will assist the reservations department with taking guest reservations in a professional manner. This will also occur when the reservations department closes for the day.
• "Be the Difference" with all guest and employees and do more than just “the norm".
Who You Will Be Working With:
• They will be working with other front desk agents, reservations agents and bell person/ guest services attendant.
• The front desk agent responds to the Front Office Manager and Front Office Supervisor.
Technical Requirements:
• Excellent written and verbal skills.
• Must be able to type accurately (at least 50 words per minute).
• Excellent oral and communication skills.
• Computer literate. Experience with the Maestro system is a plus.
• At least two years’ experience in a service industry with direct contact with the public, preferably in the hospitality industry.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing. Mats are provided for additional support.
• Ability to multi-task and able to effectively resolve guest issues when they occur.
• Must have a flexible schedule including availability on weekends and holidays.
Benefits:
• Free Meal
• Company Match Paid 401-k
• Company Hotel Discounts
• An Equal Opportunity Employer
• Benefits (full-time employees)