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Fraud Specialist
Commerce Bank
Kansas City, MO, United States
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Job Expectations:
How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a “Super Community” bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers’ needs.
A Fraud Specialist performs various tasks designed to safeguard retail/commercial customers and Commerce Bank as it relates to the overall effort to control Bank and / or customer losses as a result of check fraud. Reduce losses by investigating all exceptions relating to check fraud against Commerce Bank and determine method of return in order to recover funds. Prevent losses by identifying and contacting bank officers or customers’ whose account activity indicates potential fraudulent use and determine what action to take on the account. This is accomplished by reviewing suspect items against cleared images, signature cards, and account history. Specialist must have a thorough working knowledge of the check processing operation including the flow of a check through the check clearing process and the return item processing deadlines. Specialist must have strong problem solving and reasoning skills as well as attention to detail. Specialist must combine input from multiple sources including system analysis and inspection of check images to render judgment whether to pay or forward for further review / return. Specialist must articulate to branch personnel or customer the reason why an item is being flagged for further review. The Specialist must have knowledge of seven operating systems (Deposit, DSS, RCIF, On-Demand, The Signature Verification System, The Online Customer Verification System and Fiserv Fraud).
Work Hours:
2nd and 3rd day of the week (Tuesday and Wednesday) unless Monday is a holiday then (Wednesday and Thursday) 7-4 or 8-5. Training will be more hours (Mon - Fri)
Qualifications:
High school diploma or equivalent experience with 1-3 years retail or bank operations experience
Strong customer service and communication [verbal and written] skills
Must have good organizational, decision making, and analytical skills
Experience working with PCs [Microsoft Excel and Word]
Must be detail oriented and perform in a time critical environment
Must be flexible and agile
Applicant must be able to read legal amount on handwritten checks
Time Type:
Part time