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Store Supervisor
TD Bank
United States, CA, United States
Job Details - this job has expired, please see similar jobs below
Hours
40
Job Description
The Store Supervisor is responsible for providing an operationally sound and legendary experience to Customers by supervising the teller and platform teams in the absence of the Store Manager or the Assistant Store Manager. This job provides ongoing coaching and models Guiding Principles to ensure WOW! Customer Service is experienced by all Customers at every interaction. Store Supervisors have the flexibility to move between platform and teller line and the ability to prioritize the needs of both.
Job Requirements
• Provides exceptional Customer service.
• Provides supervision/coaching/mentoring of Teller and Platform staff to positively reinforce behavior and assists with staff development planning.
• Has the flexibility to move between platform and teller line and the ability to prioritize the needs of both.
• Primarily works in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and Regional meetings.
• Approves financial transactions using sound judgment to minimize risk and potential losses from fraud and other decision that will impact Store financial results.
• Ensures that all security and audit procedures are followed to minimize potential risk.
• Assists in managing Cash Recap, ICOM reporting and cash limits in accordance with Teller Operational Standards.
• Participates in investigating, locating, resolving and controlling Teller differences to manage the Teller Difference budget within acceptable standards.
• Must be eligible for employment under regulatory standards applicable to the position.
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.