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Director of Operations
First American
Irving, TX, United States
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The Director, Operations provides leadership, manages day-to-day execution, and is directly accountable for meeting production performance to internal customers. Responsible for production management operations and oversight of multiple work groups. Participates in developing, interpreting and implementing policies and procedures. Ensures employee conformance to established practices and proper training of staff. Ensures that assigned area of responsibility is continuously managing cost to produce targets.
Responsibilities
• Directs the operating activities of multiple department that is responsible for complex operating activities
• Develops recommendations for the unit’s cost to produce guidelines.
• Manages day-to-day business activities within budgetary constraints
• Develops both short and long range plans for the organization
• Ensures that the organization’s goals and objectives are appropriately defined, communicated and achieved
• Has full supervisory responsibility for a large staff. Delegates tasks, manages work flow and plans staffing requirements. Responsible for salary administration. Interviews candidates and makes hiring decisions, writes and conducts performance reviews, provides ongoing feedback, and manages disciplinary actions. Coaches and mentors staff; provides development opportunities. Ensures that teams and individuals understand roles and responsibilities via clear communication of goals and objectives. Meets with individual team members on performance measurements, goals and evaluations.
• Oversees all areas of production; communicates goals and expectations
• Drives problem-solving activities; makes informed decisions to ensure products are of high quality and low cost and meets turn time service level expectations. Develops innovative ways to improve service by reducing turn time, reducing costs and accuracy of products produced
• Tracks key performance metrics, using reporting tools to from open to delivery. Identifies improvement opportunities in standard operating procedures
• Considers interdepartmental factors when meeting functional goals
• Works on complex problems in which analysis of situations or data requires significant originality and an in-depth evaluation of various factors
• Exercising extreme judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results
Knowledge and Skills/Technology Used
• Strong management presence
• Demonstrated competency in executing strategic plans
• Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
• Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of complex projects
• Experience and knowledge of functional tools and infrastructure
• Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions
Typical Education
• Bachelor’s degree or equivalent combination of education and experience
Typical Range of Experience
• 10+ years of directly related experience in operations
• 5+ years in title and settlement services
• 3+ years progressive management experience
• Experience with managing a small team of mid to high level exempt direct reports
First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.