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Customer Service Representative
Fiserv
Amherst, NY, United States
Job Details - this job has expired, please see similar jobs below
Job TitleCustomer Service Representative (2nd Shift)
About the Company
We are Sagent Lending Technologies (formerly Fiserv, Inc). You may have heard, Fiserv recently announced the sale of a majority interest in its Lending Solutions business to Warburg Pincus, LLC, a leading global private equity firm focused on growth investing. The new Joint Venture between Warburg and Fiserv will be run as an independent entity focused on building a combined vision of lending technology excellence to better serve the needs of clients and their customers.
Our contact center is growing and we are looking for positive, energetic and self-motivated candidates to join our team!
Position Purpose:
As a Customer Service Representative, you will work in a dynamic team environment, assisting with inbound and outbound calls. In this role, you will be responsible for assisting customers with their bank and automotive loan accounts. You will be key in helping Sagent Lending Technologies achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States!
Position Responsibilities:
Responsibilities may include, but are not limited to
• Process ACH requests
• Provide payoff quotes for consumers and dealers
• Update customer account information (i.e. address change, name change)
• Add/ remove signers/ beneficiaries
• Assist customers with online banking accounts (i.e. password resets)
• Order copies of checks/ payments
• Perform other duties as assigned
Required Qualifications:
• High school diploma or GED
• Minimum one (1) year customer service experience in a call center environment
• Demonstrated ability to take independent initiative
• Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)
• Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
• Strong customer/client focus with the ability to resolve issues with a positive outcome and desire to deliver a high touch engagement with each customer
• Comfort working in a fast-paced, high-volume office setting with great attention to detail
• Enjoys speaking on the phone
• Demonstrated ability to de-escalate customers turning bad experiences to positive ones
• Ability to manage high volume with high accuracy
• Available to work Mon-Thurs 2:15p-11p and Fri 12:30p-9p
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.