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Team Leader
People's United Bank
Hartford, CT, United States
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Job Description
Job Summary:
This position is responsible for developing and managing a small business unit designed to effectively and efficiently service small business in a profitable manner, which includes identifying and implementing practices and procedures that are designed to attract new, and retain existing business and providing excellent client service while balancing the organization’s need to process a high volume of work in a streamlined manner to maximize profitability.
Principal Responsibilities:
Developments, evaluates and manages a small business unit that efficiently streamlines the processing of small accounts, identifies opportunities for expanding existing business and enforces policies and procedures without requiring additional support. Provides team with the resources required for change management initiatives to create and maintain a business model that is based on efficiency and increasing revenue.
Identifies metrics to establish and maintain appropriate staffing levels. Assigns and distributes work in a manner that ensures client service standards and profitability goals are met. Trains and educates team on new concepts, cultural changes and sales techniques and continually monitors progress to ensure team goals are met.
Establishes and maintains policies and procedures intended to streamline small business. Develops and implements processes that enable team members to up sell and cross sell additional products to small business clientele.
Coaches team to respond to and resolve client inquiries regarding exposure, coverage, contract analysis and any other relevant matters of importance to the client. Manages assigned book of larger or more complex business.
Collaborates with departmental IT function to provide reporting requirements needed to determine compliance with procedures. Monitors reporting to ensure adherence and compliance. Analyzes revenue for policies written through up selling and cross selling. Provides regular updates to management regarding the profitability of the team.
Exercises the usual authority of a supervisor concerning performance improvement plans and reviews, promotions, salary recommendations, hiring and terminations. Coaches, trains and motivates staff to maximize their potential.
Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
Job Requirements
Education/Experience Requirements:
College degree or equivalent experience required.
5 years relevant experience.
Behavioral/Technical Skills:
Broad knowledge of P&C products and services. Demonstrated experience in expanding existing business.
Excellent analytical skills are needed to monitor and identify profitability measures and develop solutions as needed.
Ability to lead and work with a team adjusting to a significant cultural change. Ability to instill confidence in team and provide support to ensure their comfort and ability to communicate intended messaging.
Excellent influencing and negotiation skills and the ability to present issues in a persuasive manner. Builds constructive and effective relationships to support a collaborative working environment.
Innovation and flexibility are essential to meet the demands of an ever-changing market.
Ability to manage and balance conflicting priorities.
Excellent PC skills, including word processing, spreadsheet, presentation, internet and industry specific programs.