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Executive Collector
First Data
Marietta, GA, United States
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Description
About First Data First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company’s 22,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.
Position Description Overview
Executive collector
Job Responsibilities
This position is responsible for the collection, via manual dialing, of unpaid consumer debt or 3rd party merchant receivables in a call center environment. These debt amounts may be larger than those assigned to the Collectors and Senior Collectors. These debts may have also been through a period of collections efforts by the Collector and Senior Collector group. Executive Collectors will be individually assigned consumer or merchant debt inventory and be held accountable for collection performance based on departmental assigned targets. Executive Collector debt assignments are typcially larger amounts making the collection performance and goal attainment critical to Department goals. Collects accounts in compliance with applicable regulations and internal performance stanards so as to achieve a pre-set goal objective. May utilize credit reports and other skip-tracing information to collect on accounts. Provides daily coverage of all accounts until payment arrangements have been made. Documents all discussions and actions in collections system or database. Complete special projects as assigned. operates with a higher level of autonomy than Collectors and Senior Collectors.
Scope of Job
Must maintain a collection performance goal as outlined at the beginning of the measurement period. May be held to additional performance measures.
Autonomy
Using established procedures and working under general supervision, performs assigned tasks. Able to accept payment arrangements. Operates with a higher level of autonomy than Collectors and Senior Collectors.
Job Requirements
High School Diploma or equivalent. Minimum of 5 years collections experience preferred. Strong verbal communication skills must be demonstrated along with a professional telephone manner. Knowledge of applicable regulations preferred. Demonstrated skip tracing skills and ability. Must be highly motivated by individual performance and compensation. Familiar with computer and command of required language(s).
Competencies
• Collections
• Customer Interaction
First Data is an Affirmative Action – Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.