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Customer Service Representative
CNO Financial Group
Carmel, IN, United States
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Job Title Customer Service Representative
Location Carmel, IN
Job Details
CNO Financial Group has an opening for a Call Center Representative for its Call Center in Carmel, IN. Candidates should possess excellent communication skills, along with outstanding organizational and time management ability. Successful candidates will juggle multiple tasks simultaneously in a fast paced and challenging environment. This person will be responsible for solving problems and making sound decisions. Also, candidates must be able to work within expected parameters, including productivity and quality standards, as well as be able to work independently and as part of a team.
Responsibilities include:
• Providing impeccable customer service while professionally answering inbound phone calls from our valued customers and/or our agents nationwide.
• Processing requests from clients, agents, and other external customers while maintaining a high degree of efficiency and accuracy.
• Communicating with inter-departmental resources to obtain additional information when needed, and returning calls within a reasonable timeframe.
• Managing daily work queues.
• Data entry within both Windows and mainframe environments.
• Working on special projects as needed.
Qualifications/skills required:
• High School Diploma or equivalent required; Bachelors degree preferred.
• 0 -3 years customer service-oriented work experience.
• Insurance or financial services industry, or call center experience preferred but not required
• Self motivated and the ability to organize and prioritize time effectively.
• Excellent written and verbal communication skills.
• Ability to handle multiple tasks simultaneously and thrive in a fast-paced work environment.
• Microsoft Office experience (Word, Outlook, and Excel); strong keyboarding speed and accuracy.
• Courteous phone etiquette as well as a professional demeanor.
• Insurance experience or passion for Customer Service a plus.
CNO Financial is an Equal Opportunity Employer and Affirmative Action Employer. For more information, please click the following link
Equal Employment Opportunity is the Law (English)
Equal Employment Opportunity is the Law (Spanish)
Right to Work Poster (English)
Right to Work Poster (Spanish)