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Customer Service Representative
Regions Financial
Hoover, AL, United States
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Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
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Job Description:
At Regions, the Customer Service Representative II responds to customer's inquiries or complaints regarding company's products or services.
Primary Responsibilities
• May make periodic calls to existing customers to determine satisfaction with the company, products and services
• Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
• Coordinates problem resolution with appropriate departments
• Informs customers of standard procedures or resolution of problem
• Follows up, either verbally or in writing, to ensure customer satisfaction
• Works within established procedures with a moderate degree of supervision
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
• High school diploma or GED
• One (1) year of experience in customer service or related area
• Good verbal and written communications skills
• Basic computer skills
Location:
Hoover, Alabama
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