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Credit Card Repayment
Discover Financial Services
West Valley City, UT, United States
Job Details - this job has expired, please see similar jobs below
Discover. A more rewarding way to work.
At Discover Financial Services, you’ll find yourself in the company of some of the industry’s smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.
Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:
Job Description:
Collections Specialist
Shift Requirements: 12:30 PM – 8:00 PM
$15.25- $16.77/hr
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work.Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Responsible for contacting customers that have fallen past due in making payments. Utilizes professional and persuasive communications to keep the goodwill of customers. Attempts to contact customers and third parties at all numbers. Responsible for leaving professional and urgent messages in an attempt to get the customer to call back. Handles calls for all levels of delinquent accounts and presents all payment options or strategies to resolve card member delinquency issues.
Responsibilities
• Responsible for leaving messages in an attempt to get the customer to call back
• Arranges payment programs for delinquent accounts. Ensures terms are acceptable to the company and the customer
• Reviews credit history and other information regarding delinquent accounts. Maintains productivity standards while ensuring prompt follow up
• Adheres to Fair Debt Collection and Practices law and Collection Practices policy
• Responsible for contacting customers that have fallen past due in making payments by keeping goodwill of customers. Contacts customers and third parties. Handles calls for all levels of delinquent accounts and present all payment options or strategies to resolve card member delinquency issues
• Promote a risk aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes
Skills:
Minimum Qualifications
At a minimum, here’s what we need from you:
• High School Diploma or GED
• 1+ years of customer service or related experience
Preferred Qualifications
If we had our say, we’d also look for:
• Degree in Finance, Marketing, Business, etc.
• 1+ years of collections or related experience
What are you waiting for? Apply today!
And by the way, while you’re waiting to hear from us, don’t forget to check out the great benefits Discover offers.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.