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Senior Associate - Customer Service
AXA Advisors
Secaucus, NJ, United States
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The Customer Service Representative (CSR) will be expected to handle inbound calls regarding AXA's Individual Annuity (IA) book of business with a full professional decorum on a daily basis. The individual CSR will be knowledgeable on all the IA products and skills to fully service calls from clients and financial professionals including escalated cases. The CSR may also be required to assist management with critical case work that requires thorough and detailed attention to satisfy the expectations of our clients.
QUALIFICATIONS:
The Customer Service Representative must be able to demonstrate the following skills: -Ability to work calm and professionally within a fast pace high pressured environment, -Detail-oriented with the ability to multi-task, meet deadlines, quickly process information, and demonstrate a dedication to ensuring and maintaining quality, -Financial call center experience not required but a plus, -Excel at both written and verbal communication, -Excellent time management, -Empathetic, -Attentiveness, -Willingness to learn
ABOUT AXA:
We have been providing stability and reliability to our clients since 1859 to help them live their lives with confidence, to give them peace of mind, and enable them to realize their dreams for their loved ones and their legacy.
As an employer AXA is committed to creating an environment where everyone feels completely comfortable bringing their true selves to work every day. AXA US has been recognized and certified as a great place to work by the Great Place to Work Institute.
We provide our employees opportunities to move within our organization so they can grow their career and skills without ever having to leave AXA. Almost 40% of our open jobs are filled with current employees.
NOTE: AXA participates in the E-Verify program.
In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.
AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.