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Implementation Analyst
Fiserv
Lincoln, NE, United States
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Job Title Implementation Analyst
Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving client experience forward?
You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.
It is an outstanding time to join Fiserv and take on a rewarding and challenging role that helps to drive significant change in a rapidly evolving and growing organization.
What does a great Implementation Analyst do?
The Implementation Analyst is responsible for leading successful implementations for Fiserv’s Bank Solution’s eCommerce and Mobile Banking (Mobiliti Retail and Business). You will assist in the implementation, training and support for new clients and existing clients. The analyst engages directly with the client from the project kickoff through go-live.
ESSENTIAL JOB RESPONSIBILITIES:
• Lead multiple implementation projects with defined timelines for Fiserv clients via telephone, email and web based contact channels with minimal supervision. Projects typically are multiphase, including analysis, configuration, training, testing and support.
• Thoroughly track, organize, document and communicate all product implementation related activities for each client.
• Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third party vendors.
• Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
• Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small to moderate complex technical issues.
• Walk clients through setup, testing and procedures, including conducting training and client presentations.
• Provide project scope estimates for certain billable projects.
• Provide occasional after hours support, as well as ability to adjust shift and work additional hours to support client implementations.
• Provide technical assistance and support to other Implementation Analysts and various Fiserv teams.
• Assist with documentation / review of implementation procedures.
• Perform other duties as assigned
BASIC QUALIFICATIONS FOR CONSIDERATION:
• High School diploma
• Experience with customer facing projects or in a client support role
• Financial Services Industry experience
• Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics)
• Preferred Skills, Experience, and Education:
• Degree in Computer Science, Management Information Systems, Finance, Accounting or Business is preferred
• Fiserv core, Online Banking, Mobile Banking and/ or VRU experience preferred
• Time management skills to work on multiple projects and effectively meet deadlines
• Strong communication, including written, oral and presentation skills to be able to communicate project status, product details as well as technical specifications
• Research and analytical skills to be able to problem solve issues and determine appropriate options for clients
TRAVEL REQUIRED:
10% -15%
Who We Are:
Bank Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. Our Implementations team is a key part of our client and service delivery team. These individuals focus on partnering with our clients to implement our core technology products, surround solutions and product integrations.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.