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Client Support Representative
Fiserv
Lincoln, NE, United States
Job Details - this job has expired, please see similar jobs below
Job Title Client Support Rep, Lvl I
About the Role:
The Client Product Support Representative will work with very experienced, respected and knowledgeable people in the financial industry; responsible for supporting our clients (Financial Institutions) who utilize Fiserv’s “leading edge” internet banking products. Day to day the Client Product Support Representative will provide application support by consulting with our clients on the functionality and optimal use of the products.
About our Business:
Bank Solutions is a division of Fiserv where we support and deliver award-winning online banking solutions. Whether a Financial Institution wants an out of the box internet banking solution or one that can be customized to be integrated with third party applications, we have solutions. Our Online Banking solutions have received industry recognition and awards, as well as top rankings from leading analyst firms. The awards recognize not only how easy our solutions are to use, but also how they create enhanced revenue opportunities for Financial Institutions.
Reporting Relationships:
Reports To: Marianne Martlew
Peers: Client Support Rep II
Direct Reports: n/a
Essential Job Responsibilities:
• Resolves client issues (navigating systems, procedures or utilizing other resources)in a timely manner via phone or written communication with excellent customer service skills for eServices and other related products
• Initiates and maintains regular contact with the client via phone or written communication through the client portal to coordinate their solution for day to day problems.
• Ensures successful and timely completion of assigned special projects and requests.
• Document issues clearly for resolution and archival.
• Accountable for metrics on which their performance will be based.
• Attends ongoing training to achieve level of technical skill need to solve complex problems.
• Performs other duties as required.
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications:
• Minimum of 5 years’ experience in a client/customer service role working in the financial industry
• Background in banking operations and/or ACH processing
• Previous experience working in a fast paced environment
• Proficient with computers and troubleshooting software applications
• Must be able to work occasional weekends and after hours if production issues occur
• Self-motivated team player
• Strong organizational and communications skills including interpersonal, written and verbal
• Detail orientated
Preferred Qualifications:
• College degree or 5 year Banking experience
• Experience working in a fast paced call center
Travel Required: n/a
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.