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Director of Deposit Operations
Investors Bancorp
Iselin, NJ, United States
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Job Description
POSITION OVERVIEW
The Director of Deposit Operations is responsible for leading, managing and coordinating all aspects of Deposit Operations which includes Cash Management Operations, Electronic Payments, Domestic and International Wire Transfer, Item Processing, and Digital Channels (Business and Consumer online banking operations, mobile and card/ATM). The Director shall set the strategic direction for Deposit Operations. The Director shall build out and maintain a multi-year strategic roadmap that identifies process enhancements related to human resource utilization, operational processes and technology. The Director of Deposit Operations will create and maintain an environment in which all managers and associates are encouraged to be leaders who embrace the responsibility and the accountability for superior customer service, process improvement and effective expense management.
RESPONSIBILITIES
• List observable results this position delivers, along with percentage time allocated to each deliverable in the column provided to the left, totaling 100%. Group like items together. This list is not intended to be exhaustive but representative. Other duties may be assigned as needed. Must have a minimum of 4 responsibilities and a maximum of 6.
• Manage all aspects of operations, support, implementation and strategic initiatives for Cash Management and Electronic payments including continuous product and service growth and refinement of the Cash Management operational strategies at the bank. The Director of Deposit Operations manages the support efforts to the Business Lines and Branches as a technical support resource, both with Telephone/Web support channels and at customer locations. They also ensure team members are aware of any relevant activities regarding their customers.
• Manage Digital Channels operations, vendor management, application support, strategic and growth objectives for the bank including consumer and business online banking, consumer and business mobile applications, card services and the operational aspects of ATM's.
• Manage all aspects of Deposit Operations activities relating to Deposit Services and Deposit Control which includes: Item Processing, Escrow Services, Government Banking Operations, Overdraft Programs, TIN Certification Process, IRA Operations, Account Maintenance and year end processing.
• Manages all Deposit Operations activities for bank acquisition conversions which include operational planning, testing, process and operational staffing analysis and post conversion integration.
• Effectively establish and communicate the Bank's corporate and operational goals to staff members, gain commitment and establish plan of action for goal attainment. Provide coaching, recognition, motivation and skill development to staff members on a consistent basis. Effectively allocate job responsibilities amongst staff members, to insure all target areas are being maintained to maximize productivity. Ensure proper controls and reporting are in place to deliver on targeted productivity and quality control SLA requirements.
• Ensure staff members adhere to established policies, procedures and controls. This includes development/deployment and championing of full adherence to all corporate policies, Federal and State regulations and maintenance of appropriate Risk plans and routines across all of Deposit Operations.
SUPERVISORY RESPONSIBILITIES
• Cash Management Operations Manager, EFT Manager, Electronic Banking Manager, Deposit Services Manager, Deposit Control Manager
• Cash Management Administrator, Cash Management Specialist, Senior Cash Management Specialist, Cash Management Implementation Manager, EFT Coordinator, EFT Supervisor, EFT Error Resolution Representative, Consumer Services Associate, Wire Payments Technical Analyst, Wire Transfer Specialist, Wire Transfer Coordinator, Proof and Adjustment Specialists I and II, Item Processing I, II and III, Return Item Specialist, ACH Receiving Specialist I and II, Deposit Services Specialist I and II, Deposit Control Assistant Manager, Retirement Services Coordinator, and Cash Management RPA Specialist
• Fiserv, Bottomline, Avoka, Tsys, Finastra, Avoka, FIS and the Federal Reserve
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Requirements
• Bachelor's Degree with 15 years in the banking industry and a minimum 10 years of Bank Operations Management experience
• Operations Managerial experience in Check Processing, Wire Transfer, and ACH Processing.
• In depth Experience in the management and operational aspects of Cash Management, which includes On Line Business and Commercial product operations
• Extensive Knowledge of Lockbox, Account Reconciliation Processing, and Digital Channels Operations.
• In depth knowledge of Core Deposit and Commercial Account Analysis systems.
• Experience in Managing the operational implementation of Core system releases, upgrades as well as experience in Bank acquisition conversions
• Ability to effectively coach employees and coordinate multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes
• Effective organizational and analytical skills with attention detail
• Strong problem-solving, negotiation & follow-up skills
• Strong oral and written communication skills
• Ability to establish and maintain effective work relationships both internally and externally