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Senior Client Insights Data Analyst
Sun Life Financial
Wellesley, MA, United States
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At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.
Job Description:
The Sr Data Insights Analyst will help drive Sun Life’s multifaceted program for understanding the needs and experiences of Clients in the US employee benefits market.
About the position:
Core responsibilities:
• Analyzing multiwave Client experience research results, including NPS and custom metrics
• Helping to manage research methodology, including sampling, screening and questionnaire development
• Developing strategies and materials for sharing research results and insights
• Facilitating team interpretation of results and development of action plans
• Participating in the continuous improvement of research programs
Additional responsibilities and opportunities:
• Participating in broad range of Client insight programs, including online communities, in-depth interviews, development of Client personas and journeymapping
• Partnering with teammates in other insights and analytics roles on special business initiatives and the development of new tools and models to drive improvement of the Client experience
• Contributing to diverse programs ranging from digital and social media marketing to corporate community involvement.
About you/ Candidates Must Have
• Direct experience in customer experience research and market research
• Very strong Excel data skills, with desire to acquire additional analytics skills
• Solid understanding of basic statistics principles
• Ability to translate data into insights, stories and recommended action items
• Commitment to teamwork and a positive, adaptive approach
• Strong writing and presentation skills
Job Category:Business Analysis - Process
Posting End Date: