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Operations Services Supervisor - Assistant Branch Manager
First Citizens Bank
Tampa, FL, United States
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HomeBanc is now a division of First Citizens Bank.
Manage branch operations and service line associates; teller transactions; basic to complex service and maintenance; deliver access products and services; identify referrals for branch and specialty partner sales.
Principal Accountabilities:
Operational Scorecard:
Achieve operational scorecard expectations.
People Management:
Identify, develop and retain talent aligned with your current and future workforce needs.
Establish and manage to an annual team performance plan that is aligned with the Bank's Competitive Path.
Clearly define and communicate individual performance goals. Through regular interactions and inspection ensure progress against goals.
Engage in regular one to one discussions, providing reinforcing and formative feedback to support associate development and achievement of results.
Demonstrate commitment to building a diverse, inclusive and civil work environment.
Service & Sales Referrals:
Regularly create value added conversations with customers to uncover opportunities to make quality referrals to branch or other business partners.
Use problem-solving, listening, understanding and responding techniques to address a customer's immediate needs and when appropriate, link need to a solution where there is an opportunity to expand or retain a relationship.
Risk Mitigation:
Adhere to all regulations and Bank policies, procedures and delegated authorities.
Manage credit, operational, reputational, regulatory and legal risks related to personal interactions, customer transactions and financial exposures.
Act as a first line of defense in the identification of risk.
Complete required training and any Continuing Education by established deadlines.
Position Requirements:
Basic Qualifications:
High school diploma or GED with a minimum 4 years experience in financial services, customer service or bank operations.
Other Preferred Qualifications:
Considerable knowledge of consumer and business deposit risk management issues.
Strong oral and written communication skills. At least 1 year supervisory experience.