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Contact Center Supervisor
loanDepot
Lake Forest, CA, United States
Job Details - this job has expired, please see similar jobs below
Responsibilities:
• Provides leadership and support to assigned team.
• Monitors calls for quality assurance and training.
• Handles escalated calls.
• Provides assistance and training to Call Center Representatives.
• Motivates assigned team to meet company objectives.
• Interviews and trains new employees.
• Tracks attendance and adherence.
Requirements:
• Excellent communication skills both verbal and written.
• Professional and mature in all situations.
• Excellent customer service and sales skills.
• Ability to lead and motivate.
• Organized and self-motivated.
The Perks:
• Competitive compensation reliant on ability & experience
• Excellent benefits package including multiple health, dental & vision options
• Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities
• 401K with robust company match
• 15+ PTO days, in addition to 8 paid company holidays
• The opportunity to work for America’s Lender under the vision of industry legend, Anthony Hsieh
loanDepot is a proud equal opportunity employer.