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Claims Facilitator
Erie Indemnity Company
Peoria County, IL, United States
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Division or Field Office:
Customer Service Division
Department of Position:
Zone Operations Dept
Work from:
Illinois Branch Office (Peoria)
At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.
Position Summary
Under minimal supervision, settles routine claims within limits of authority.
The selected candidate will work out of the Illinois Branch Office (Peoria).
Hours: 8:00 AM - 4:30 PM CDT
Duties and Responsibilities
Processes first party automobile, third party clear liability automobile and low severity propertyclaims within limits of authority. Contacts Policyholders and/or claimants, verifies coverage, sets reserves, requests claim checks and settles claims.
Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
Prepares correspondence, forms and related materials.
Reviews all pending claims/activities on a regular basis.
Handles inquiries from Policyholders, Agents, insurance carriers,claimants and others.
Enters loss information into claims system.
Supports new Employees by providing mentorship or training.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Competencies
Ability to Manage Complexity
Detail Orientation
Developing And Maintaining Relationships
Flexibility/Adaptability
Information Management Skills
Interpersonal Communication
Job-Specific Knowledge
Oral Communication
Planning And Organizing
Service Orientation
Time Management
Qualifications
Educational Equivalents
High school diploma or GED and one year of related claims handling or customer service experience required; or
Bachelor's degree required.
Pursuit of general insurance education preferred. Ability to obtain license as required by state within 90 days of employment in role. Position requires incumbents to provide support for property claims during periods of heavy volume.