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Retail Manager
AAA Mid-Atlantic Inc
Rapid City, SD, United States
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Do you have…
• A commitment to providing exceptional service?
• Professional expertise and a passion for what you do?
• A high level of integrity?
• An ability to work independently and collaboratively as a team member?
• Creative thinking and problem-solving skills?
• Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.
The primary duties of the Retail Manager are to:
• Foster a sales and quality culture within the retail store by focusing on the achievement of scorecard goals to include: revenue growth, sales, and Quality Standards. Ensure associates cross sell appropriate products and services during each customer interaction. Monitor and evaluate associate/member interactions to ensure established office goals and objectives are achieved.
• Under the guidance of the District Manager/Director, manage day-to-day operations of a retail store location(s) including service delivery, staff administration, facilities maintenance and appearance, purchasing, record keeping, retail product and merchandise management, administrative functions and other operational areas of the retail store. Follow set of guidelines for the use of attractive product displays to effectively market all company products and services. Ensure adherence to Federal and State laws/regulations; AAA Club Alliance policies and procedures, and vendor requirements (ARC, IATAN, etc.) and ensure security of all items in the retail store.
• Manage the personnel functions of the office to include scheduling, recruitment and retention, coaching and training, motivation and communication. Work with appropriate business line leaders to ensure performance expectations are set for individuals, assess results, and coach for improvement. Develop and mentor less experienced managers and supervisory staff, providing guidance in coaching techniques, complaint resolution, and operations management. Professionally investigate customer complaints in a timely manner.
Minimum Qualifications:
• Bachelor’s Degree or equivalent.
• Four (4) to six (6) years of business experience which includes at least two (2) – four (4) years of supervisory experience.
• Proficient in the use of Internet technology for research including, but not limited to, Internet, Intranet and AICWEB. Proficient with Microsoft Office Suite products including Word and Excel.
• Notary Public designation required (within six (6) months from date in position). Attainment of Membership and Travel Insurance License is required within six (6) months of job acceptance. Attainment of the Certified Travel Agent (CTA) professional travel designation will be required within one (1) year of acceptance of the position.
Position Specifics:
• Retail Manager will be responsible for oversight of Rapid City, Pierre, and Spearfish retail stores.
• Must have flexibility to travel to the other locations on a consistent basis.
What AAA provides you:
• A Competitive Salary depending on experience
• Quarterly Incentive Plan based off of the stores performance
• Comprehensive benefit package including up to 3 weeks of Paid Time Off accrued during the first year
• Volunteer Time Off
• Community Involvement
• Tuition Reimbursement
• Free AAA Premier Membership
• Career Development
• 401(k) plan with a company match
• Medical, Dental, Prescription, and Vision Coverage
AAA’s Shared Values:
Teamwork
• Collaborate to deliver exceptional value
• Foster cooperation, have fun, and encourage and reward achievements.
Respect
• Treat everyone as they wish to be treated
• Value diversity by listening to and embracing all viewpoints
Integrity
• Make ethical decisions and do what you say you’re going to do
• Serve as a AAA brand ambassador
Quality
• Strive to do it right the first time- every time
• Take pride in your work and know quality is not an act; it’s a habit
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)