This job has expired, please see additional jobs below
AVP, Retirement Operations
Voya Financial
Braintree, MA, United States
Job Details - this job has expired, please see similar jobs below
As part of the application process, a candidate account is required to log in and view application(s). Please be sure to check email regularly for information regarding our employment process.
Profile Summary:
Responsible for managing and directing overall policies, guidelines, administration and customer service for multiple functions/multiple product lines/multiple business units and large project initiatives
Profile Description:
• Manages day-to-day activities of staff responsible for operations of new business and ongoing service to our existing customers
• Leads implementation management staff
• Develops and plans future strategies for customer or administrative service initiatives and business processes including new technology for service products.
• Involvement in RFP, sales process and retention of existing customers
• Oversight of installation and ongoing management of administrative systems from business user perspective. Oversight management of mainframe and system enhancement projects and implementation of new technologies, etc.
• Involved in strategic business process initiatives including regular efficiency and customer experience improvements
• Other duties as assigned.
Knowledge & Experience:
• BA Degree in related discipline or equivalent
• 10+ years industry, business and operations experience with minimum of 5 years in management capacity
• Prior experience in industry business and operations
• Excellent communication and influence skills
• In depth knowledge of company’s products and services
• Proven leadership and management skills
• Understanding of administration business and comprehensive knowledge of company products and services
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills.