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Customer Service Representative
TD Bank
Oakland, NJ, United States
Job Details - this job has expired, please see similar jobs below
Job Description
The Customer Service Representative I provides legendary Customer Service while selling/ cross-selling TD products to new and existing Customers. Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain.
Job Requirements
• Meets with customers and prospects and develops understanding of other financial objectives and needs. Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales.
• Maintains strong product and sales knowledge and champions core service values.
• Provides sound advice at every Customer interaction to create a positive Customer Experience and ensures that the Customer’s financial needs are met.
• Responsible for meeting or exceeding specific individual sales goals.
• Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
• Generally resolves problems independently, escalating more difficult issues to supervisors.
• Performs a broad range of tasks of varying complexity and scope.
• Cross-sell products to provide multi-services for Customers and makes referrals to partners.
• Must be eligible for employment under regulatory standards applicable to the position.
Hours
20 Hours
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.