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Senior Digital Experience Analyst
Fidelity Investments
Boston, MA, United States
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Are you an agile, digital-first thinker who wants to work across business and technology domains to provide an outstanding customer onboarding experience?
The Team
Account opening is the entry point for creating a relationship with Fidelity’s customers. As a member of the Online Account Opening squad, you will contribute to project success by producing clear and concise business analysis, identifying and quantifying the impact of business problems and building business cases using a flexible and adaptive approach that emphasizes teamwork and collaboration across business units. You will play a critical role in identifying requirements and bring to the table a unique blend of business and technical savvy—big-picture vision with the drive and knowledge to deliver best-in-class digital experiences for our clients.
The Expertise You Have
• A minimum of five years of experience with cross-functional, agile software development teams
• You are a self-starter who is organized, detail-oriented, and focused on keeping progress moving forward not only for yourself but for the entire team
• Financial services experience or experience in an industry that is complex, multi-channel and regulated.
• Proven track record of defining, testing, iterating on, and delivering best in class digital experiences
• Demonstrated commitment to cross-functional collaboration in a client-centric, fast paced environment
• Ability to build credibility and trust with diverse stakeholders and understands how to influence without authority
• Business analysis, problem solving and analytical skills with high attention to detail
The Skills You Bring
• You tell an impactful story through the use of data, analytics and visualization to identify opportunities and demonstrate why we should invest and the impact we can project.
• You can build credibility and trust with peers and executives and enjoy working in a complex organization with multiple decision-makers.
• You can organize complex information in a clear, concise way to highlight digitization results across a range of vehicles including websites, newsletters and quarterly business reviews that inform both working teams and executive sponsors.
• You have a demonstrated track record of work on projects that achieve tangible results.
• You value pace over perfection, enjoy big picture and hands on work and are a collaborative partner who values commitment to a team.
The Value You Deliver
• Providing analytical support to understand the customer experience using data from operational processes and digital flows and making recommendations on how to improve.
• Reporting on the digital efforts, accomplishments and quantifiable results, and elevating organizational awareness
• Synthesizing complex data from multiple, disparate sources across business units and present analysis, insights and themes in a simple, clear way
• Prioritizing work to deliver customer value based on impact
• Developing and evolving ideas via ongoing dialogue with partners and senior leaders that brings together client needs, emerging technology, financial trends and Fidelity’s enterprise goals.
• Working with other team leaders to deliver a cohesive customer experience across products and channels
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and valueour associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelitycareers.com
Fidelity Investments is an equal opportunity employer.