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Service Executive
Fiserv
Orlando, FL, United States
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Job Title
Service Executive
What does a great Service Executive do?
The Service Executive within Account Management is responsible for supporting the strategical operational needs of Fiserv Card Service’s Bankcard Credit clients. These clients consist of financial institutions, both banks and credit unions, located throughout the US and Caribbean. The Service Executive role provides a more in-depth level of support to our clients in areas of Bankcard Core processing, integration with other Fiserv BU’s, Third Party Service providers and is intended to alleviate daily tasks often times associated with Account Executive duties, thus freeing up the Account Executive for other strategic functions and additional sales opportunities. Each Service Executive is responsible for understanding the nuances associated with the product/services and for providing a high level of support to each assigned client. The Service Executive interacts on a daily basis with client contacts, account management team and other Fiserv Business units and departments.
Essential Job Responsibilities:
• Participate with the Account Executive and client on operational strategy
• Manage and host no less than bi-weekly status meetings with each assigned client
• Initiate project request after working with client to define requirements
• Attend project review meetings with client to update internal groups on client projects
• Create, submit and track service request
• Project Management coordination (AP releases, Project Definition, Engineering request)
• Serve as main internal liaison to internal Fiserv teams including business partners
• Ensure that clients request for additional services are addressed
• Escalation point on issues
• Respond to client inquiries through telephone, email or direct contact with the client
• Research complex customer issues using proprietary tools and adhere to customer support internal guidelines and processes to ensure customer satisfaction
• Promote and maintain positive client relations
• Documents problems and corrective actions/procedures in tracking software. Works with development staff to determine problem solutions
• Attends on-going training to achieve level of technical skill needed to solve more complex problems
• Performs other duties as required
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
You’re the kind of person that has:
• Knowledge of and demonstrated experience in project management processes and methodologies, as well as, project lifecycles
• Excellent written, verbal communication, and analytical skills
• Strong organizational skills, ability to multi-task, prioritize and to perform well under pressure
• Exhibit proactive behavior
• Able to work extended hours to support clients' needs
• Strong customer/client focus
• Experience working in a client facing role.
• Able to work effectively in a matrix environment.
• Ability to build relationships with and influence other functional areas.
Basic Qualifications for Consideration:
• Bachelor’s degree or High School Diploma with 7years equivalent work experience with Vision or VisionPlus.
• Strong Experience with Microsoft Excel, Word, and PowerPoint.
Preferred Skills, Experience, and Education:
• Knowledge of and experience working with the VisionPlus software
• Experience in credit, financial services, and/or software industries desired
Travel required:
• Ability to travel (US and abroad) (10-15%) upon request
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.