This job has expired, please see additional jobs below
Application Support Analyst
Zurich Insurance Group
Phoenix, AZ, United States
Job Details - this job has expired, please see similar jobs below
We are Farmers!
Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today!
Job Summary
Administers, analyzes, and prioritizes systems issues and negotiates a course of action for resolution. Supports work flow and solutions; trouble shoots user errors and supports reporting capabilities. Utilizes system monitoring utilities to monitor system availability. Extracts and compiles data system monitoring data to create availability scorecards and reports.
Essential Job Functions
• Perform research, systems analysis and design and makes recommendations to management.
• Act as a liaison between IT, users and vendors in development and maintenance of systems.
• Identify, prioritize and report system problems, changes and enhancements to proper support locations and ensure that follow up is performed.
• Perform business analysis and interview clients to determine business needs and project scope.
• Provide onsite training and support development of training documentation.
• Negotiate, and implement business objectives.
• Review data from system monitoring utilities to prepare detailed reports on system availability.
• Maintain and administer system monitoring utilities.
• Be able to run small infrastructure projects with minimal supervision.
• Independently, run technical calls and report to senior management
• Need to be able to run large infrastructure transformation projects, handle multiple priorities with minimal supervision.
• Able to backstop for a Program Manager Level 1 position whenever needed.
Education Requirements:Bachelors degree required. ITIL Foundation certification required.
Experience Requirements:Five years of relevant technical experience in a support role. Two years in a supervisory role or as a Support Level II Analyst.
Special Skill Requirement
Occasional travel. Able to communicate concisely and effectively with other support staff. Able to target communications containing complex content to a variety of audiences. Strong working knowledge of Microsoft Excel. Be able to present to senior management on a variety of issues/initiatives.
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.