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Key Client Support Executive
Assurant
Chicago, IL, United States
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Description
The Key Client Support Executive will be responsible for supporting several key clients of Assurant’s Global Automotive business. This includes both a large established account as well as newly established key digital partners. The individual will be primary client contact for all technical projects and serve as project owner for client projects.
This person will manage the business project life cycle for Assurant’s accounts. These include the largest initiatives related to operations, underwriting, product development, product changes/enhancements as well as key client launches.
Additionally, this person will play a critical role communicating across multiple functional areas involved on these projects. This person will operate as a project manager internally for client projects but will also be expected to initiate and nurture relationships with operational contacts at the clients.
This person is proactive, a ‘ticket maker’ that initiates projects not simply a ‘ticket taker’ that executes against a list provided to them. This person should be thinking about the client strategically and considering each client’s culture and objectives to identify opportunities to improve Assurant’s operations to help the client achieve their objectives.
A successful candidate will have demonstrable project or project management experience; demonstrable experience managing or selling to enterprise accounts; and strong communications and problem-solving skills. The right candidate will have a keen attention to detail while also thinking strategically. The candidate should have a good understanding of the underwriting and claims processes or demonstrate a proven ability to quickly learn those processes.
This individual will report to the SVP, National Accounts and Digital Automotive.
Primary Job Accountabilities/Responsibilities
• Cross-functional operational and strategic projects
• Client relations
• New Client launches
• Assist with managing troubleshooting issues needed for clients
Core Responsibilities:
• Results Driver
◦ Working with Data Analytics team to ensure client KPIs and reporting occurs as agreed
◦ Identifying opportunities where Assurant could grow business with the clients
• Collaborator. Work closely with and develop relationships and rapport with key internal and external stakeholders in many functional areas of the business, vendors and clients
• Project Management
◦ Manage and drive the delivery of accurate, timely and efficient planning and execution of all projects and assignments
◦ Leverage subject matter experts and other key stakeholders to effectively collect project requirements and properly capture project scope
◦ Drive project planning and execution, including but not limited to requirements document, risk register, stakeholder register, task log, budget, schedule, change of scope, testing, defect management, etc.
◦ Partner with Product Testing and Technology QA teams to ensure project success
◦ Own and manage the resolution and timeline of production issues affecting the client
• Support for several hundred million dollars in revenue among key accounts but not direct P&L responsibility
Qualifications
Basic Qualifications Required - Experience, Skills, and Knowledge
• 3 years project management experience
• 3 years of Key Account Management experience in a sales environment
• 5 years industry relevant experience and/or 2-3 years related field experience (management role)
• Experience with Salesforce.com or other CRM platforms
• Experience leading and influencing people
• 10% Travel
Preferred Experience, Skills, and Knowledge
• PMO certification or understanding of Lean Six Sigma Methodology is a plus
• Bachelor’s Degree in Business Administration, Business Management or related field is a plus
• Understanding of Assurant’s internal systems is a plus
• Entrepreneurial or start-up experience is a plus