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Turndown Attendant
Benchmark
Orlando, FL, United States
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Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
BASIC FUNCTION: The Turndown Attendant is responsible for servicing the guest’s rooms at night in in a timely manner and in accordance with the high standards of the property. To ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis.
Job Description:
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
Housekeeping experience desirable. Neat, pleasant personality. Ability to work on feet for an extended period of time. Ability to communicate effectively. Ability to read room numbers, dates and basic instructions.
ESSENTIAL FUNCTIONS:
Keep work caddy orderly and properly stocked at all times. Inspect room linens before placing in rooms Proper utilization of equipment, supplies and guest amenities. Daily changing of visibly soiled linens on beds and remaking beds following the property standards and those set forth in the Green Program. Assure cleanliness of rooms, balconies and room furnishings. Replacement of all guest amenities in dayroom attendant baskets. Responsible for remaking of all used rollaway beds in rollaway room. Responsible for the cleanliness, folding of blankets, folding of mattress pads, replacement of soiled pillowcases in the rollaway room. Responsible to carry out guest requests in a timely and efficient manner. Constant awareness of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and report to Floor Supervisor or the Housekeeping Office. Follow all training procedures set forth in the Bloodborne Pathogens program. Strict follow through on lost and found procedures (for example anything found in rooms that are vacant must be turned into Security Office directly). No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised. Must follow lost and found agreement regarding perishable items found in guests rooms Practice safety standards at all times. Responsible care of equipment. Remain alert, courteous and helpful to the guests and co-workers at all times. Dim the lights, close shutters to create a warm and welcoming environment. Turn on TV to resort channel. Leave chocolates on pillow. The ability to work various shifts or days of the week according to business needs.
MARGINAL FUNCTIONS:
Perform any other related duties as requested by Management Ability to work any assigned shift/work schedule.
ENVIRONMENT:
Indoor and outdoor work with hard and carpeted surfaces. Good ventilation with artificial lighting.