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Process Improvement Manager
Union Bank
Irvine, CA, United States
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The Process Improvement Manager is part of a team that leads critical strategic transformation efforts focused on the business needs to improve internal functions that result in more efficient processes, greater positive client impact, and improved profitability.
Management or Supervision: No Major Responsibilities:
• Lead day-to-day process design and improvement projects and impactful recommendations, as well as provide coaching to client teams as they implement recommendations.
• Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact. Work with leadership and business partners in creating plans that lead to process improvement in executing key initiatives and strategies for the business.
• Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement Lead working sessions, interview stakeholders, and maintain composure and presence in senior client presentations.
• Collaborate with teams to build hypothesis sets, analyses, and roadmaps for solutions. Identify potential obstacles and make recommendations to overcome them; escalate issues as needed. Identify corrective actions for in-process efforts as needed.
• Prepare reporting and presentations for executive management review.
Qualifications
Education, Licensure, Year of Experience (and type of work experience):
3-5 years process improvement and / or project management experience, preferably in the financial services industry Six sigma skills are a plus Bachelor’s degree required
Knowledge, Skills, Abilities:
Solid skills in process design and improvement, as well as project management, to support complex change. Ability to collaborate and build coalitions across functions and work effectively with others. Ability to challenge status quo and elevate peer thinking. Excellent writing and communications skills; understands what it takes to influence others to achieve intended results. Strong analytical skills; ability to develop creative solutions. Results oriented with a sense of urgency and a demonstrated ability to produce. Understands current regulatory environment. Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.