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Head Teller
TD Bank
Annapolis, MD, United States
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Job Description
The Head Teller provides legendary Customer Service while supervising the Teller and/ or Platform team.
Job Requirements
• Provides exceptional Customer service.
• Demonstrated competency and accountability with Store operational standards.
• Provides leadership, conflict resolution, process improvement and communication to the Teller line.
• Coaches team members on identifying sales opportunities and referring Customers to appropriate Store Employees or internal Business Partners to achieve both store and individual sales revenue goals.
• Manage Teller Paid Time Off (PTO) within the PTO staffing model.
• Recruit, interview, train, orient, create conference notes and evaluate Tellers in accordance with HR guidelines.
• Support, mentor and coach team members in their professional development.
• Develop and manage team members by recruiting, training and recognizing them.
• Must be eligible for employment under regulatory standards applicable to the position.
Qualifications
• 2 year degree or equivalent experience.
• 2-3 Years of related experience.
• Completed or enrolled in the Head Teller Achieve program preferred.
• Maintain current HR and Retail Leadership training requirements.
• Excellent organization, interpersonal and communication skills.
• Sound judgment in decision making and problem solving.
• Ability to multi-task and maintain order on Teller line.
• Demonstrated knowledge of Outlook, Lotus Notes, Word and Excel.
• Primarily work in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and regional meetings.
• Ability to supervise/ lead Teller line.
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.