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Customer Service Representative
TCF Bank
Waterloo, IA, United States
Job Details - this job has expired, please see similar jobs below
TCF Equipment Finance is currently looking for a Business to Business Customer Service Representative for our Waterloo, IA Location
The primary objective of the Customer Service Representative is to provide exceptional customer service by supplying accurate information, resolving issues and completing requests related to commenced contracts. In doing so, the Customer Service Representative will be a key player in encouraging repeat business with existing customers, vendors and sources. The incumbent is the first point of contact and will act as a liaison between the customer, vendor or source and all internal TCFEF departments.
Major Areas of Responsibility:
• The Customer Service Representative will, in a timely and professional manner, respond to a wide variety of issues/requests from customers, vendors and sources. This incumbent will focus on phone requests, effectively communicating with callers, taking ownership of problems, analyzing and researching as appropriate and delivering solutions.
• Explain to customers their contractual obligations, including but not limited to, interim rent, late charges, end of term options and tax responsibility.
• Within a phone queue, maintain service level goals which are determined annually, (e.g. abandon rate and response time).
• Provide current accounting information and complete administrative requests, such as address changes, ACH documentation and credit references. Accurately distribute issues handled outside of the customer service group, such as sales calls and collections calls.
• Resolve problems including, but not limited to: payment misapplications, charges billed in error, and incorrect customer and/or contract information. When necessary, coordinate with Legal, Accounting and Operations for resolution of issues.
• Build and maintain an understanding of many different types of programs and products. Remain currently informed on department policies and procedures as well as exceptions to standard process.
• Perform other projects and initiatives, as required, in order to enhance the effectiveness of the Portfolio team and contribute to continuing improvement of overall company performance
Minimum Qualifications
• Associate degree in business or related field, or equivalent work experience
• Minimum of 1 year finance / banking experience.
• Minimum of 2 years customer service or collections experience.
• Demonstrated ability to provide excellent customer service.
• Excellent written and verbal communication skills.
• Solid customer service skills
• Ability to make sound, responsible decisions in a timely manner
• Strong PC Skills including: experience working with Microsoft Word/Excel software applications.
• Demonstrated analytical problem solving and troubleshooting skills
Preferred Qualifications
• Previous equipment finance experience
Build your career with TCF
You have room to grow at TCF. We promote from within whenever possible. You can expand your career in the financial services industry through our network of operations: retail and commercial banking, inventory and equipment financing, and corporate services. Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.
Build a better community with TCF
We are helping make life better in the communities we serve, and we encourage our team members to do so as well. We offer free financial education for teens and adults. Our foundation contributes more than $3 million annually, with preference for organizations where our team members volunteer. We match team members’ contributions to qualified
Organizations and we match volunteers with organizations that need the time and talents our team members can provide.
Our Benefits
TCF encourages open employee communications and promotes from within whenever possible. We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.
We’re proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.