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Regional Operations Manager
loanDepot
San Diego, CA, United States
Job Details - this job has expired, please see similar jobs below
The Regional Operations Manager oversees the operational success of their specified site location or identified geographic area.
Responsibilities:
• Communicate consistently and effectively with internal business partners, including National Processing Manager and VP Credit and Risk, to ensure the operations team is meeting expectations and delivering excellent service
• Translate and communicate senior management vision, strategy and business objectives to site staff
• Collaborate with sales production staff and other internal/external departments to establish loan performance expectations and monitor quality assurance and timeliness of processing / underwriting / closing workflow
• Provide direction to processing/underwriting/closing team members regarding complex files
• Partner with Compliance on audit actions
• Monitor and maintain established operations turn time and quality standards across processing, underwriting, closing
• Educate team members on procedure or industry guideline changes
• Oversee top priority or sensitive loan applications to ensure accuracy and efficiency
• Manage workflow consistent with business needs
• Participate in special projects and company-wide initiatives when needed
• Maintain and ensure a high level of data integrity on all products originating from the site
• Coach team members on best practices across technical, project management, and behavioral arenas
• Review operational scorecards to determine root cause of exceptions and detect trends. Identify training opportunities, potential system or process enhancements, and performance development needs
• Review quality of file submissions with production / sales management on a monthly basis
• Assist with recruiting, hiring, and on-boarding of operations staff
• Perform other related duties as assigned and required
Requirements:
• 5 or more years of successful processing or underwriting technical / program / organizational leadership experience in the mortgage lending industry with a minimum of 4 years leading site operations or corporate operations in the mortgage industry
• Bachelor’s degree in finance, business administration, or other applicable area preferred
• Extensive experience in a variety of mortgage industry roles, companies, and products / programs / process
• Extensive knowledge of government and conventional loan programs and underwriting guidelines.
• Demonstrated ability to grow a site operations footprint from the ground up
• Experience with complex loan processing tools / systems / software and underwriting tools and guidelines
The Perks:
• Competitive compensation reliant on ability & experience
• Excellent benefits package including multiple health, dental & vision options
• Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities
• 401K with robust company match
• 15+ PTO days, in addition to 8 paid company holidays
• The opportunity to work for America’s Lender under the vision of industry legend, Anthony Hsieh
loanDepot is a proud equal opportunity employer.