This job has expired, please see additional jobs below
Claims Associate
Allstate
Chandler, AZ, United States
Job Details - this job has expired, please see similar jobs below
Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
Allstate Insurance Company has an exceptional career opportunity for an Encompass Claims Operations Associate in Chandler, AZ!
Under general supervision, this job provides support to claim personnel through a variety of routine tasks of basic complexity requiring some independent judgment. The individual is expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.
Key Responsibilities:
• Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
• Processes, sorts, indexes and routes incoming and outgoing communications related to claim operations
• Collects, organizes and maintains standard information for files, forms, records and reports
• Receives, screens and routes telephone calls and other electronic correspondence
• Provides back-up for any support function in the office
• Provides information and assistance of a general nature to leaders and employees
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
Job Qualifications
• Minimum of 1 year customer service experience
• Minimum of 1 year data entry experience
• High School Diploma required
• Good organization skills with timely follow-up skills
• Good oral and written communication skills
• Knowledge of Excel and Word
• Performs routine tasks of basic complexity under general supervision
• Ability to be a self-starter and work independently
• Fluency in Spanish and English is especially desirable
• Bilingual candidates encouraged to apply
• Prior Military are encouraged to apply
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Allstate generally does not sponsor individuals for employment-based visas for this
position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.