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Core Account Manager
Experian
United States, CA, United States
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Description
At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.
The Core Account Manager is responsible for cultivating positive, long-term client relationships with a high number of our Core (small to medium healthcare facilities and health system) clients focusing on client satisfaction and retention. The successful candidate must possess a passion for delivering optimal value to customers with Experian Health products and services.
• Act as the Experian Health customer advocate and liaison to other internal Experian Health teams to deliver successful outcomes for our customers
• Review and analyze issue trends in order to proactively resolve persistent customer issues and lessen customer disruption
• Proactively monitor, measure, and manage account satisfaction
• Monitor and evaluate product usage to make certain implemented products are providing expected return on investment and meeting customer expectations
• Evaluate customer utilization of Experian Health products and recommend best practices configuration and solutions to improve the customer experience and overall return on investment
• Facilitate client questions regarding invoices
• Ensure timely and successful transition of approved customer/product transitions from Implementation to Account Management.
Other duties as required.
Education & Experience:
• 2+ years’ experience with Experian products and services.
• 5+ years’ experience in Healthcare revenue cycle
• 2+ years’ experience in Account Management in healthcare technology
• 5+ years’ experience managing and cultivating customer relationships in small to medium healthcare facilities and health systems.
• Equivalent combination of education and experience may be considered.
Special Skills and Knowledge:
• Strong communication skills with operational stakeholders (written and verbal)
• Ability to articulate our product value proposition
• Excellent time management and organizational skills
• Effectively partners and collaborates with internal teams
• Working knowledge of PC-based Internet and Windows applications, HL7 interface, web capture and scripting technology
• Proficiency in Salesforce
Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.
EOE including Disability/Veterans